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Terms & Conditions


This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

“we/us/our” refers to Built Tough, having our office at Office BS6, J7 Business Park, Accrington, BB5 5JW.

“you/yours” refers to you, the person offering to purchase goods from us.

If you do not agree to these terms of use, you must not use our site.

Placing an Order

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

When placing an order, you undertake that any and all information given is accurate and complete. To amend an order or delivery address, please contact us immediately.  We will do our best to make amendments prior to despatch, but we cannot guarantee changes can be made once an order is processed.  All orders are subject to acceptance and product availability.  Availability information for products is listed on each individual product description.  

Once you have placed an order, we will send you an email confirming that your order has been received, but this is not a confirmation that your offer to purchase the goods has been accepted.  A contract between you and Built Tough for the sale of our products will only exist once an order has been despatched to you.  A separate email will be sent to you confirming the despatch of the item(s) and it is at that point that a legally binding contract is created between you and us.

If for any reason we are unable to fulfil any part of the order, we will notify you as soon as is practical and refund your card within seven days of so doing.  This does not affect your statutory rights.  Prices and availability of goods are subject to change without notice. The advertised delivery charge will be added to your order value unless otherwise stated. 

Prices & Payment

The prices displayed include Value Added Tax at the appropriate rate but exclude delivery. A delivery charge is added to your basket upon checkout where relevant. We try to ensure that this cost is reasonable.

You can pay by all major debit and credit cards. Please again be aware that payment is taken at the point of order.


We deliver to your home address and offer service to almost all of the United Kingdom. Should we have any problem delivering to the address you gave in your offer to buy, we will contact you before any goods are despatched.


If you are not entirely satisfied with your purchase or even change your mind then you should notify us in writing of your wish to cancel your order within 14 days of receiving the product. You will receive a refund.

Privacy and Data Protection

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 2018). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We may use cookies to assemble your order, but they contain no personal information. We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

  • your name and address
  • phone number
  • email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. If you have any questions/comments about privacy, you should contact us.

Intellectual Property

Built Tough is the proprietor of the Website domain and the “Built Tough” trade and brand name and trade mark.

Unless expressly stated otherwise, copyright and any other rights contained in our Website, including branding, trade marks, images, logos, artwork, copyrighted designs or other brand features, copyright and all other intellectual property rights in all material or content supplied as part of our Website and the arrangement of such content on our Website (”Copyright Material”) and other content on our Website, is owned by Built Tough or licensed by or to Built Tough from third parties.

Built Tough gives no permission in respect of the use of any Copyright Material and such use may constitute an infringement of the holder’s rights. By accessing our Website, you acknowledge and agree that all Copyright Material shall at all times remain the proprietary property of Built Tough or our licensors.


These terms and conditions and all associated terms in documents referred to by them are governed by English Law. Likewise, any Contract entered into with Built Tough through the Website will be governed by English Law.

Changes to these terms

We may revise these terms of use at any time by amending this page.

Please check this page from time to time to take notice of any changes we made, as they are binding on you.


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